Custom Orders...How They Work
My first communication with you will be my Statement of Expectations, the long & short of it is an explanation of what I do & don't do; How I handle exchanges, refunds, & returns; A note about the commission conversation; Proofing the design; Stages of pricing; & then my Shipping process. I do my best to get this email out within 24 hours of receiving the Custom Order Form receipt.
Of the entire process, the Commission Conversation is the most involved part, as this lets me hammer out all the details so I can start working on your design. I am currently accepting commissions for the following products: Jewelry (necklaces, bracelets, anklets, rings, earrings); Accessories (hats, scarves, armwarmers, legwarmers, house slippers, shawls/wraps, socks); & Decor (blankets). For more information on what type of information I gather as part of my commission conversation click here.
As part of my creation process you have the option of getting WIP (work in progress) photos. I'll also keep you updated on the production time (especially if it changes). You'll be immediately notified of any troubleshooting I have to do as well. This is also the time that I create my Project & Pricing Sheets which I keep for my own records & future reference. Finally for long enduring or multiple part projects I may also write a blog post talking about some of the process. I also may feature some of this process on my Patreon.
At the current time these are the turnaround times for the given garments. (Note: all time periods are for actual working time AFTER materials have been acquired.):
- 10 hours (7 days)
- 6 hours (5 days)
- (45 days)
- 36 hours (20 days)
- Ankle - 16 hours (10 days)
- Crew - 40 hours (22 days)
- Knee - 45 hours (25 days)
Whenever your order is finished you'll get a personal email from me notifying you of it's completion.
During the creation of the design, proofing, & shipping processes I take LOTS of pictures. Part of this is to document my process for future orders, but also to share on my social media, & for my artist portfolio. In the even that you would like to be surprised by your order or it is a gift for someone you can request that no pictures are shown on social media, merely let me know during the commission conversation!
My Shipping Process is partially outlined on my FAQ page (you'll also find other notes about how I do business).
After the order is completed (created, proofed, & mailed to you); I'll reach out a few times to make sure everything arrived & how it's working out!